3/30/2023 0 Comments Lulu customer serviceAfter carefully examining the program and talking to countless authors, we think this new format will be the best way to help you get the services you need. We know that countless authors have used our services to complete their projects. Saying goodbye to our service packages was not an easy decision to make. Today we’re going to take a sneak peek at one of the big changes coming with that update we’re closing down our paid services program and offering an open marketplace for service providers to advertise instead. How would I rate lululemon out of a 10? Probably a 2.In case you haven’t checked your email lately, or perused Facebook, Twitter, or Instagram this week, Lulu is getting ready to drop an enormous site update. Good thing I ended up calling customer service or I'd still be waiting for my order! Your website isnt user friendly, I wasted WAY too much time trying to place an order that I then wasnt even aware went through. The quality of the pants I originally had were crap, even though I loved them, and even though your agents are friendly and helpful your business just plain sucks. Needless to say, I'm NOT impressed with lululemon and will not be purchasing again. So I had to go through all of that AGAIN and didnt get priority shipping. So the lady on the phone said I would need to wait until the following Tuesday and place the order AGAIN. I didnt get an email at all.apparently just as the agent put my order through the item went out of stock and you sent me an email asking what I wanted to do. The email never came and, trust me, I checked my Junk mail too.ĥ business days later I called customer service and they asked why I didnt respond to their email. Because of the inconvenience they gave me free priority shipping, they placed the order and said it would take 2 business days to prep the item and I would get an email saying it was shipped. Then to try to apply the e gift card - that took another 30 minutes because the PIN was "too short", but it was the exact PIN on the e gift card. The agent on the chat spent a good 30 minutes trying to figure it out. Then I went to complete my new order on the website and after 20 minutes of trying, I finally had to start a live chat because the website wouldn't take my mailing address. I returned my 4 month old Wunderunders that had a hole in them and received an e gift card for the cost of the pants. Pamela Read full review of Lululemon Athletica I have included three attachments - the original email allowing the return of faulty leggings, the e-gift card issued, and the incident follow up report I received. Did I miss something here? All I want is either my original leggings back that I returned to them, a replacement pair of leggings (Fast & Free 25"), or a gift card mailed (but not emailed) to me. So I did the right thing by registering the card, lululemon should not have allowed someone else to redeem the card, and yet I'm out the balance of the gift card. "lululemon can't be responsible for lost, stolen or misused cards but-great news-your balance is protected from loss if you register the card with us on your account". I happened to have a physical gift card in my possession, and on the back of the card it clearly states: I asked to have the issue escalated (Incident: ), and the resolution team emailed me back stating I had no recourse other than to file a police report with my local police department. I was told I was out of luck as e-cards are considered cash. Upon calling GEC I was told that card was redeemed 6 hours away in San Jose, CA (I live in Los Angeles). Several days later when I went to redeem it showed as invalid. Upon receiving an email from Lulu with a $104 e-gift card I registered both the number and pin on my online Lululemon account. On 2/28/20 I was issued an E gift card as a replacement for a pair of Fast & free 25" leggings whose stitching had come undone.
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